jili5 Privacy Policy

1. Information We Collect

When you register and use the jili5 platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required during the registration process. We also collect financial information such as your preferred payment method details and transaction history in order to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, proof of address, or other supporting documents as required by applicable Philippine regulations. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your player account, verify your identity, and process financial transactions on the jili5 platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy. Your transaction history and gameplay data help us detect suspicious activity, prevent fraud, and ensure compliance with Philippine anti-money laundering regulations. We may also use aggregated, anonymised data to analyse platform performance, improve our games and features, and better understand how Filipino players interact with the site. Where you have opted in, we may use your contact information to send you promotional offers and updates about new games or events — you can withdraw this consent at any time by contacting us through the FAQ page. We will never use your personal data for any purpose that is incompatible with the reasons it was originally collected.

3. Cookies and Tracking Technologies

jili5 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on your mobile or desktop device. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and maintaining session security — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may arise, so we can continuously improve the platform. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main features of jili5. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the jili5 platform.

4. Sharing Your Information

jili5 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary to deliver those services and under strict confidentiality agreements. In certain circumstances, we are legally required to disclose player information to Philippine regulatory authorities, law enforcement agencies, or other government bodies, and we will comply fully with any such lawful request. If jili5 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data protection law and our own privacy standards.

5. Data Retention and Security

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Even after account closure, certain records — such as transaction history and identity verification documents — may be kept for up to five years to comply with anti-money laundering and financial reporting requirements. jili5 implements industry-standard technical and organisational security measures to protect your data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your personal information. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law and within the required timeframes. You are also responsible for keeping your account credentials secure — never share your password with anyone, and contact us immediately through the FAQ page if you suspect unauthorised access to your account.

6. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a clear and understandable format. You may also request the correction of any inaccurate or incomplete data, and we will update our records promptly upon verification of your identity. If you believe your data is being processed unlawfully or that we no longer have a legitimate reason to hold it, you have the right to request its deletion, subject to any legal retention obligations that apply. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please visit our FAQ page for guidance on how to submit a request, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection regulations.

7. Changes to This Policy

jili5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the jili5 platform following any update constitutes your acceptance of the revised Privacy Policy. If you have any questions about this policy or how your data is handled, please visit the FAQ page or review our Terms and Conditions for further context.